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Terms & Conditions

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Hydromatic Store
Last Updated: February 2026

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These Terms & Conditions ("Terms") govern your use of the website www.hydromaticstore.com and the purchase of products from Hydromatic Technical Services and Supplies trading as Hydromatic Store ("we", "us", "our").

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By accessing this Website or purchasing from us, you agree to be legally bound by these Terms.

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1. Company Information

Hydromatic Store
Kasenga Road, Kasisi
Email: info@hydromatistore.com

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2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old, or

  • You are using the Website under the supervision of a parent or legal guardian.

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3. Products & Services

Hydromatic Store supplies electrical, solar, water reticulation, and related technical products.

We make every effort to:

  • Accurately display product descriptions

  • Provide correct pricing

  • Show realistic product images

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However, slight variations may occur.

We reserve the right to:

  • Modify product specifications

  • Discontinue products

  • Correct pricing errors

Without prior notice.

 

4. Orders & Acceptance

When you place an order:

  1. You make an offer to purchase.

  2. We will confirm receipt via email, WhatsApp or SMS.

  3. The order is only accepted once payment is successfully processed.

 

We reserve the right to:

  • Cancel or refuse any order

  • Limit quantities

  • Cancel orders suspected of fraud

If an order is cancelled after payment, a refund will be processed.

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5. Pricing & Payment

All prices are displayed in the applicable local currency unless otherwise stated.

We accept:

  • Airtel Money

  • MTN MoMo

  • Zamtel Cash

  • Account Transfer or Deposit

  • Approved secure payment gateways

Payment must be completed before order processing.

Hydromatic Store does not store account details.

We reserve the right to adjust pricing at any time.

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6. Delivery & Shipping

Delivery timelines are estimates and may vary due to:

  • Stock availability

  • Courier delays

  • External factors beyond our control

 

Risk in the goods passes to you upon delivery.

Please inspect products upon receipt and notify us promptly of any issues.

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7. Returns & Refunds

Returns and refunds are governed by our separate Returns & Refund Policy, available on our Website.

In general:

  • Products must be returned within the stated return period

  • Items must be unused and in original packaging

  • Proof of purchase is required

Refunds will be processed using the original payment method where possible.

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8. Warranties

Certain products may carry manufacturer warranties.

Hydromatic Store:

  • Does not provide warranties beyond those expressly stated

  • Is not responsible for misuse, improper installation, or third-party modifications

Warranty claims must follow the stated warranty procedure.

 

9. User Accounts

If you create an account:

  • You are responsible for maintaining confidentiality of login details

  • You agree to provide accurate information

  • You are responsible for all activity under your account

 

We may suspend or terminate accounts for:

  • Fraud

  • Misuse

  • Violation of these Terms

 

10. Intellectual Property

All content on this Website, including:

  • Logos

  • Text

  • Graphics

  • Product images

  • Website design

Is the property of Hydromatic Store or its licensors and is protected by intellectual property laws.

You may not:

  • Copy

  • Reproduce

  • Distribute

  • Modify

Without written permission.

 

11. Limitation of Liability

To the maximum extent permitted by law, Hydromatic Store shall not be liable for:

  • Indirect or consequential losses

  • Loss of profits

  • Loss of data

  • Business interruption

Our total liability shall not exceed the amount paid for the specific product purchased.

Nothing in these Terms excludes liability where it is unlawful to do so.

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12. Privacy & Data Protection

Your personal information is processed in accordance with our Privacy Policy, which complies with:

  • GDPR (where applicable)

  • Zambia Data Protection Act No. 3 of 2021

By using our Website, you consent to such processing.

 

13. Prohibited Use

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to hack or disrupt the Website

  • Transmit malware or harmful code

  • Submit false information

We reserve the right to restrict access for violations.

 

14. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for:

  • Their content

  • Their privacy practices

  • Their terms

Use of third-party websites is at your own risk.

 

15. Force Majeure

We are not liable for failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters

  • Power failures

  • Government restrictions

  • Network disruptions

 

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of Zambia.

Any disputes shall be subject to the exclusive jurisdiction of the Zambian courts.

 

17. Changes to These Terms

We may update these Terms at any time.

Changes will be effective upon posting on this Website with an updated revision date.

Continued use of the Website constitutes acceptance of revised Terms.

 

18. Contact Information

For any questions regarding these Terms, contact us:

Hydromatic Store
Kasenga Road, Kasisi
Email: info@hydromatistore.com

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