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HYDROMATIC STORE

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SHIPPING & DELIVERY POLICY

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Last Updated: February 2026

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Hydromatic Store aims to provide reliable and timely delivery services across Zambia. Please review the terms below regarding our shipping procedures.

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1. Delivery Coverage

We deliver throughout Zambia.

All products are:

  • Inspected

  • Tested

  • Verified for functionality

before leaving our warehouse.

Some products may also be tested upon delivery, except items shipped via third-party courier services.

Customers must keep the receipt included with their goods for warranty and return purposes.

All deliveries require a signature upon receipt.
For courier deliveries, a signed confirmation must be shared via our WhatsApp line.

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2. Delivery Charges

  • Lusaka: Free delivery (unless otherwise stated)

  • Outside Lusaka: Delivery fee calculated based on distance/location

For most orders, only one delivery charge applies, regardless of the number of items purchased.

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3. Delivery Timeframes

Delivery times are calculated in working days (Monday – Friday, excluding public holidays).

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                               Location                                      :     Estimated Delivery Time
                               Lusaka                                                    :      3 – 4 working days
                               Other towns/cities in Zambia      :      5 – 7 working days
                               Pre-ordered items                             :      30 – 45 days (indicated on product page)

 

Orders placed after 12:00 PM will be processed the following working day.

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4. Delivery Method

  • Most orders are delivered directly to your doorstep or preferred location

  • Some deliveries (especially outside Lusaka) are handled by courier companies

  • In certain cases, customers may collect orders from a courier collection point near their location

  • Occasionally, items within the same order may arrive separately

 

5. Courier Deliveries

  • Standard courier deliveries typically occur between 9:00 AM – 5:00 PM

  • Tracking information will be provided where available

  • Customers may appoint a representative to receive the order if unavailable

Delivery times may be longer during high-volume sale periods.

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6. Delays & Exceptions

While we strive to meet all delivery timelines, delays may occur due to factors beyond our control, including:

  • Weather conditions

  • Transport disruptions

  • Courier operational delays

  • Remote locations

Customers will be notified if an unexpected delay occurs.
Please allow additional time for deliveries outside Lusaka.

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7. Important Notes

  • All deliveries must be signed for

  • Keep your receipt for warranty and support

  • Inspect items upon delivery and report any issues promptly

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