Privacy Policy

Hydromatic Store

Last Updated: February 2026

Hydromatic Technical Services and Supplies trading as Hydromatic Store (“Hydromatic Store”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from www.hydromaticstore.com (the “Website”) or otherwise interact with our services (the “Services”).

By accessing or using our Website and Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a secure, efficient, and personalized shopping experience.

1.1 Personal Information You Provide to Us

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction details
Communications and support inquiries

We do not store sensitive payment card details on our website.

1.2 Payment Information

Hydromatic Store accepts payments via:

Airtel Money
MTN MoMo
Account Transfer or Deposit

All payments are processed securely through reputable third-party payment gateways using encrypted Secure Socket Layer (SSL) technology. We do not store your financial details on our servers.

1.3 Automatically Collected Information

When you visit our Website, we may automatically collect certain technical information, including:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Click patterns and browsing activity
Cookie preferences

This information helps us improve website functionality and enhance user experience.

2. How We Collect Information

We collect information in the following ways:

2.1 Directly From You

When you:

Register an account
Place an order
Contact customer support
Subscribe to newsletters
Participate in promotions or surveys

2.2 Through Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Improve website performance
Remember your preferences
Analyze traffic and usage patterns

You may disable cookies in your browser settings; however, some features of the Website may not function properly.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfilment

Process and deliver your purchases
Provide order confirmations and updates
Manage returns, exchanges, and warranties

3.2 Customer Support and Communication

Respond to inquiries
Provide after-sales support
Notify you about important updates

3.3 Marketing and Promotions

With your consent, we may send:

Promotional emails
SMS notifications
Special offers and product updates

You may unsubscribe at any time.

3.4 Security and Fraud Prevention

Protect against fraudulent transactions
Verify identity
Maintain system security

3.5 Legal Compliance

Comply with applicable laws
Respond to lawful requests by authorities
Enforce our terms and policies

4. Disclosure of Personal Information

We may share your personal information only in the following circumstances:

With trusted service providers (e.g., payment processors, shipping companies, IT providers)
With our business partners where necessary to provide services
To comply with legal obligations
In connection with a business transaction (e.g., merger or restructuring)

We do not sell or rent your personal information to third parties.

5. Website Hosting and Third Parties

Our store is powered by Wix, which hosts and supports our online store platform. Wix may process certain personal information in order to provide and improve the Services.

If you access third-party websites through links on our Website, please note that we are not responsible for their privacy practices.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, no online system is 100% secure, and we cannot guarantee absolute security of transmitted information.

7. Data Retention

We retain your personal information only for as long as necessary to:

Maintain your account
Fulfill transactions
Comply with legal obligations
Resolve disputes
Enforce agreements

8. Your Rights

Depending on your location and applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request transfer (portability) of your data

To exercise any of these rights, please contact us using the details below.

We will not discriminate against you for exercising your privacy rights.

9. Children’s Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. International Data Transfers

Your information may be processed outside your country of residence where necessary to provide our Services. Where applicable, we use appropriate safeguards to ensure data protection standards are maintained.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Hydromatic Store
Kasenga Road, Lusaka